WKL COLLECTIVE REFUND POLICY
REFUND & RETURN WINDOW
WKL Collective accepts eligible returns and exchanges within 14 days of delivery. Requests made after 14 days may not be accepted.
To qualify, items must be unused, in original condition, and returned with the original packaging. Proof of purchase or the order number is required.
PARTIAL REFUNDS
A partial refund or alternative resolution may apply if:
- The item is returned damaged, used, incomplete, or without original parts for reasons not caused by WKL Collective.
- The item is returned after the 14-day period.
RETURN PROCESS
Once your return arrives, our team will inspect it and contact you by WhatsApp or text to confirm receipt and let you know whether the refund or exchange has been approved.
Approved refunds will be processed through online banking. Our support team will provide the required details and instructions.
LATE OR MISSING REFUNDS
If your refund has not arrived, first check your bank account and allow normal bank processing time. If it is still missing, contact your bank and then contact WKL Collective support.
SALE ITEMS
Sale and discounted items are not eligible for refunds unless otherwise stated by WKL Collective.
RETURN SHIPPING
Return your product to:
WKL Collective16-C Zulfiqar Commercial Street 3,
Al Murtaza Commercial, DHA Phase VIII, Karachi, Pakistan
Customers are responsible for return shipping costs. Original shipping charges are non-refundable, and applicable return shipping costs may be deducted from the refund.
We recommend using a tracked courier service and keeping your proof of postage. WKL Collective cannot guarantee responsibility for parcels lost during return transit.
EXCHANGES
Delivery time for exchanged items may vary depending on the customer's location and courier service.